Privacy Policy

This Privacy Statement is issued by The Vertigo Agency Ltd (Company Number 6397938), whose registered office is at 8a New Road, Mepal, Ely, Cambridgeshire, CB6 2AP. Our correspondence address is also 8a New Road, Mepal, Ely, Cambridgeshire, CB6 2AP.

This privacy statement should be read in conjunction with our Terms and Conditions and any additional terms and conditions which may apply to the specific service we provide to you.

Your right to privacy is important to us.

We aim to strike a fair balance between your personal privacy and ensuring that you obtain full value from the services we provide.

We are fully registered under the Date Protection Act 1998 and ensure that we comply with all protection that Act affords to you. Further information regarding your rights is available at www.dataprotection.gov.uk or www.dti.gov.uk.

Insofar as relevant to any of the services we provide, we are bound to comply with the Code of Practice prescribed from time to time by the PhonepayPlus ("PPP") – for further information see www.phonepayplus.org.uk. This Code contains provisions which may require us to disclose your personal details to PPP.

Opt Out

You may opt out at any time from any premium rate mobile text service offered by us by texting STOP followed by the relevant short code or if you wish to opt out of all such services provided by us, by texting STOPALL to [short-code].

What information do we collect?

We may collect two basic types of information:

1. Personally identifying information e.g.: name, address, email address, mobile telephone number, credit card, debit card or other personal payment systems;
2. Non-personally identifying information e.g.: when you visit our web site we may record the pages you browse by the use of "cookies" (see further below)

If you subscribe to any of our services online, we may ask you to give us your name, email address, mobile telephone number and other personal information that will be needed to supply our services to you. The provision of this information also enables us to respond more efficiently to any enquiries or complaints you may have.

We may use cookies to identify users of our web-site and to personalise your visit by customising web pages for you. A cookie is a message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.text. Each time the browser request a page from the server, this message is sent back.

How do we use your information?

The information you give us is used in a variety of ways, including:

1. To send you promotional material relevant to any existing services we may provide and generally for the several purposes set out in the Terms and Conditions.
2. To promote and advertise new services to you;
3. To prepare user profiles – this assists us in ensuring that our services are tailored to your preferences;
4. To improve on our services and this web-site and to develop additional web-sites;
5. Credit checking;
6. Where applicable, age verification and anti-fraud prevention

Who do we disclose your information to?

The following persons may have access to your information;

1. Our officers and employees insofar as they need to know such information in order to provide you with our services;
2. Other members of our "Group" (if any) which for the purpose Privacy Statement shall mean any company or other entity in which we own more than 15% of the issued share capital;
3. Regulators (e.g.: PPP, Ofcom) and law enforcement agencies;

Transferring your information and Security

We use every reasonable endeavour to protect your personal data but we cannot guarantee the security of any data you disclose. Communications by email or telephone are not secure unless encrypted. We cannot accept any responsibility for any unauthorised access or loss of personal information that is beyond our reasonable control.

We reserve the right, where reasonable to do so and in connection with the provision of our services, to transfer your personal information to other members of our Group or third party service providers with whom we work including any that may be located in countries outside of the European Economic Area (“EEA”). The data protection and other laws of these countries may not be as comprehensive as in the EEA and where this is the case we will exercise all reasonable endeavours to ensure your privacy rights are respected.

Really Simple Syndication (RSS) Feeds

Our web-site will have an RSS feed. Before you can use RSS your PC will need a news reader. This software checks your chosen RSS feeds and allows you to read or view the content or information which you have selected. By clicking on the Orange RSS button, you will be able to choose which information or content will be sent to you as it is updated.

Contacting Us

We want to provide you with a first class service. We appreciate from time to time, even though we use every reasonable effort, a problem may arise. In such an eventuality, we want you to feel that you can contact us for a full and complete response. You can contact us in a number of ways – click on Contact Us.

You have the right to know if we hold your personal data and if we do, the uses to which it is put. We may charge an administration fee in connection with any request for such information and presently this is £25.